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Customer Service

Should a customer have questions concerning the use of a product or a returning, our first-level customer support will be happy to help. Our staff takes good care of your customers via chat, email or phone from Monday to Friday from 9 am until 5 pm.

You as the trader can define which communication guidelines our staff shall follow in order to ensure a unified customer interaction. Additionally you can, for example, provide an answer catalogue and FAQs which shall be used by our staff to make sure that the customer receives the best support possible.

Customer service from Monday to Friday 9am – 5pm

Phone, Chat & Email support

PeWa Solutions Kundenservice